Help centre
Frequently asked questions
Can't find what you're looking for? Call +44 20 8050 4849 or send us a message.
Ordering & delivery
When will I receive my order?
UK orders normally arrive within 1–3 working days, subject to stock availability. You'll receive tracking details as soon as your order is dispatched.
Do you deliver outside the UK?
Yes, to supported destinations. International delivery normally takes 3–5 working days. See delivery details for your country. Import duties, local taxes and customs delays may apply. Contact us if your country is not listed.
Is delivery really free?
Delivery is free within the UK. See the delivery details for your country before ordering. Import duties and local taxes may also apply outside the UK.
Can I track my order?
Absolutely. As soon as your order is dispatched you'll receive an email with a tracking link.
VAT relief
Who qualifies for VAT relief?
VAT relief is available on qualifying goods for eligible UK customers with a long-term illness or disability, for personal or domestic use. Complete the declaration in the cart before checkout. Age alone or a temporary injury does not establish eligibility.
Do I need to send proof?
Complete the written eligibility declaration in the cart before checkout. Contact our team if you are unsure which details to provide.
How much do I save?
Eligible customers pay the price excluding VAT on qualifying items. For example, a product priced at £979 excluding VAT costs £1,174.80 including 20% VAT, a difference of £195.80.
Can I claim it for someone else?
You can purchase on behalf of an eligible person with their authority. Enter their details in the declaration and complete the representative fields in the cart.
Warranty, returns & servicing
What's covered by the 1-year warranty?
A 1-year warranty is included. Contact our team for the coverage and exclusions for your specific model, or for help with a warranty claim.
What warranty do refurbished products have?
Refurbished products include a 1-year warranty. Check the product listing for its condition and contact our team for the warranty coverage and exclusions.
Can I return it if it's not right?
Contact hello@eezychair.com within 14 days of delivery to request a return. Our collection service costs £49. Please read our returns policy for condition requirements and full details.
Do you service the products you sell?
Contact our team with your model and a description of the issue. We can advise on servicing and suitable replacement parts.
Are spare batteries available?
Check the accessories collection for replacement batteries. Battery compatibility varies by model; contact our team before ordering if you are unsure.
Travel & flying
Can I take my Eezychair on a plane?
Battery rules and handling requirements vary by model and airline. Check the watt-hour rating on the product page and confirm acceptance with your airline before travelling.
Will it fit in the boot of my car?
Our folding chairs are designed to suit many car boots, but vehicles differ. Always check the folded dimensions on the product page against your boot opening and available space, or use our Help Me Choose tool.
Is it OK in the rain?
Check the guidance supplied with your specific model. Avoid heavy rain, deep puddles and submerging the product. Contact our team if you are unsure how your model should be used or stored.
Choosing the right product
How do I know which model is right?
It depends on the weight you can lift, how far you travel, where you ride (indoor or outdoor), and storage. Try our Help Me Choose quiz, or call +44 20 8050 4849 and we'll talk it through.
What's the difference between carbon and aluminium frames?
Weight varies by model. Compare the published weight, folded dimensions and maximum user weight to choose a chair that suits your needs and what you can lift.
Which payment methods can I use?
The payment methods available for your order are shown at checkout. Contact our team if you need help.