VAT Relief made simple
VAT relief for eligible customers
Qualifying UK personal or domestic purchases can be made without paying the 20% VAT. It is applied in your cart once you complete the HMRC declaration.
Do I qualify?
HMRC allows VAT relief on mobility equipment for personal or domestic use when the purchase meets its eligibility rules. Qualifying reasons include:
- A long-term physical or mental impairment
- A long-term condition recognised under HMRC guidance
- A qualifying terminal condition under HMRC guidance
- A qualifying purchase for personal or domestic use
Temporary conditions alone do not qualify under HMRC rules. The product must be for personal or domestic use by the eligible person.
12-month warranty included with all new and refurbished products.
How it works
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Step 1: Add to cart
Product pages show the price excluding VAT first, alongside the price including VAT.
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Step 2: Choose VAT relief in your cart
Choose your condition from the dropdown, enter the basic details and tick one declaration. No medical history or repeated signature needed.
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Step 3: VAT relief is applied before you pay
No waiting, no refunds and no paperwork in the post.
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Step 4: We handle the rest
Your declaration is stored against your order in line with HMRC record-keeping requirements.
Common questions
Who qualifies for VAT relief?
VAT relief is available for qualifying UK personal or domestic purchases under HMRC rules. Complete the short declaration in the cart before checkout and we keep the record for HMRC.
How do I claim VAT relief at checkout?
Choose VAT relief in your cart, select your condition and complete the short declaration. Your name and address carry into checkout, and VAT relief is applied before you pay.
Do I need to provide supporting proof?
No. HMRC operates on a self-declaration basis. You confirm your eligibility in the cart and we keep a record of your declaration for our VAT records.
Still unsure?
Our team helps people apply VAT relief every day. If you're not sure whether your condition qualifies, give us a call and we'll talk you through it without obligation.