Help & FAQs

If you would like to cancel your order, please let us know within 60 minutes of receiving your confirmation email. After this time, we are unable to make changes as your order will likely have already been dispatched.

Please note, cancellations, redirections, or refused deliveries may incur an additional charge, which could be deducted from your refund if the order is no longer required.

To request a cancellation, please contact us at hello@eezychair.com. A member of our customer service team will usually respond within 24–48 hours.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We offer free world wide shipping—including Europe, the United States, and Canada. Just add your item to the basket and follow the checkout steps.

If your country isn't listed at checkout, no worries! Simply send us an email at hello@eezychair.com with your contact details and delivery address, and we'll be happy to assist you.

Standard shipping within the UK usually takes 2–3 working days.

For international orders, delivery times can vary depending on the product and destination.

Once your order is placed, we’ll send you tracking details so you can keep an eye on your parcel after it’s been dispatched.

For full details on how to return an item, please check out our Returns Policy here.

Refunds are processed within 14 days from when we receive the item(s).

We provide a 12-month warranty on all of our products, which includes both parts and labour. Your warranty begins on the recorded date of delivery to your address. There’s no need for paperwork as each warranty is activated electronically.

If you need a replacement part, we’ll send it to you right away and arrange for the faulty item to be collected. In some cases, we may ask for an image or video to help with the process. Please note, this warranty is non-transferable and applies only to the original purchaser.

What’s Covered:

• Manufacturing defects in the frame.
• Quick dispatch of replacement parts, with collection of the faulty item.
  

What’s Not Covered:

• General
  wear and tear (e.g., worn tyres, armrests, punctures, or material wear marks).
• Damage
  caused by improper use or assembly.
• Carriage
  costs if a product is determined not to be faulty.
• Damage
  from misuse (e.g., liquid spills, water damage, or scrapes).
• Batteries: The maximum warranty on mobility batteries is 1 year, provided the batteries
  are properly maintained, such as charging them at least every 3 weeks.
  
  
  For warranty claims or any questions, feel free to contact us at hello@eezychair.com