Returns
We understand that sometimes things don’t go as planned, and you may need to return a product. Our goal is to make the returns process as smooth and straightforward as possible. Here’s everything you need to know about our returns policy.
Cancellation Policy
If you decide to cancel your order, please let us know within 60 minutes of receiving your confirmation email. After this time, your order will have already been dispatched, and we won’t be able to make any changes. If you cancel after dispatch, there may be a charge for delivery that is redirected or refused. To cancel your order, simply reach out to us at hello@eezychair.com, and a member of our customer service team will assist you within 24-48 hours.
Damages and Issues
If you notice any damage upon delivery or suspect that something went wrong during transportation, please inform us within 48 hours of receiving your order. If you change your mind about your purchase, we kindly ask that you notify us within 14 days of receiving your order. Unfortunately, we cannot accept returns beyond this timeframe. You have 14 days to decide on returning your goods, followed by an additional 14 days to send them back. To initiate a return, please contact our customer service team at hello@eezychair.com to obtain a verified return reference number. This step is crucial, as it helps us track your return and process your refund efficiently.
Retaining Packaging
When you receive your product, we encourage you to unpack and inspect it to ensure it meets your expectations. Please be cautious during this process and keep all original packaging intact. If the product is damaged during your inspection, it may affect your eligibility for a full refund. If you have used or installed the product, we may not be able to resell it to another customer. In cases where the product's value has depreciated due to handling, we reserve the right to issue a partial refund. To facilitate this, we may ask for images of the product before authorizing its return. Once we receive the unused product in its original packaging, we will issue a full refund, typically within 14 days of receipt.
Exceptions / Non-returnable Items
Some items cannot be returned, including custom products (like special orders or personalized items) and personal care goods (such as beauty products). If you have questions about a specific item, please reach out to us. Additionally, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to get the item you want is to return the one you have. Once your return is accepted, you can make a separate purchase for the new item.
Returning Your Order to Us
We know that returning items can be challenging, so we offer a convenient collection service through our trusted logistics partners for a reasonable fee. To use this service, ensure your item is fully boxed and sealed for safe transportation. Remember to obtain the necessary returns reference number before packaging your item, as collection cannot be authorized without it. Alternatively, you can return the item yourself via your preferred carrier, but we recommend getting additional insurance to cover the item's value during transit.
Refunds
Once we receive and inspect your return, we will notify you about the approval status of your refund. If approved, you will be refunded automatically on your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at hello@eezychair.com.
We hope this explanation helps clarify our returns policy. If you have any further questions or need assistance, don’t hesitate to reach out to us. We’re here to help!