Refund policy

Changing your mind

For online purchases, tell us within 14 days of receiving your goods if you wish to cancel. You then have a further 14 days to return them. Contact hello@eezychair.com or 020 8050 4849 to arrange your return. Sale and refurbished items have the same cancellation rights as other eligible goods.

Cancelling before dispatch

Contact us as soon as possible if you wish to cancel or change an order. If it has already been dispatched, we will explain how to return it. Dispatch does not remove your statutory cancellation rights.

Returning your goods

You may inspect and handle the goods as you would in a shop. We may make a deduction for loss of value caused by handling beyond what is necessary to check their nature, characteristics and functioning. Please retain the original packaging where possible and pack returns securely; the absence of original packaging does not by itself remove your cancellation rights.

For a change-of-mind return, you are responsible for the direct return delivery cost. You can use your own courier, or request our optional UK collection service for £49. Contact us first to arrange collection and obtain a return reference. International return or collection costs must be agreed with us before collection.

Return address:
Bentech Medical Ltd, 2 Old Forge Road, Wimborne, BH21 7RR, United Kingdom

Faulty, damaged or incorrect goods

Contact us promptly if your goods are faulty, damaged or incorrect. Reporting transit damage within 48 hours helps us investigate with the courier, but this is not a limit on your statutory rights. We will arrange an appropriate remedy and cover reasonable return costs where required. The £49 change-of-mind collection charge does not apply where we are responsible for the return cost.

Refunds

For a valid cancellation, we refund the goods and the cost of our least expensive standard outbound delivery, where a delivery charge was paid. Any additional cost you chose for a faster delivery service is not refundable. We will refund your original payment method within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. Your bank may take additional time to show the refund.

Warranty and your rights

Our products carry a one-year warranty. This is additional to your statutory rights and does not limit your rights for faulty goods. Contact hello@eezychair.com or 020 8050 4849 for help with a return or warranty claim.