Question 1

When will I receive my order?

Accepted Answer

Orders placed before 2pm Monday–Friday are dispatched the same working day with free next-day UK delivery via tracked courier. Orders after 2pm or on weekends go out the next working day.

Question 2

Do you deliver outside the UK?

Accepted Answer

Yes — we ship to the EU, EEA and worldwide. Choose your country at checkout to see live shipping rates. International VAT and duties are handled at the border by the carrier.

Question 3

Is delivery really free?

Accepted Answer

Yes — free standard UK delivery on every order, no minimum spend. Specialist couriers handle larger items and will book a delivery slot with you.

Question 4

Can I track my order?

Accepted Answer

Absolutely. As soon as your order is dispatched you'll receive an email with a tracking link.

Question 5

Who qualifies for VAT relief?

Accepted Answer

Anyone in the UK with a long-term illness, chronic condition or disability — the HMRC definition is broad. This includes conditions like arthritis, MS, Parkinson's, COPD, stroke recovery, mobility-limiting injuries, and many more.

Question 6

Do I need to send proof?

Accepted Answer

No. HMRC requires a signed declaration only — no doctor's letter, no paperwork. You'll tick a box and complete a short declaration in the cart at checkout. We keep the record for HMRC.

Question 7

How much do I save?

Accepted Answer

20% — the full UK VAT rate. The discount is applied automatically in your cart when you confirm eligibility.

Question 8

Can I claim it for someone else?

Accepted Answer

Yes — you can purchase on behalf of an eligible person (a parent, partner, child). Just complete the declaration in their name.

Question 9

What's covered by the 2-year warranty?

Accepted Answer

All manufacturing defects, motor, electronics and frame. Wear-and-tear items (tyres, brake pads) and battery capacity loss are not covered. Batteries themselves carry a 12-month warranty.

Question 10

Can I return it if it's not right?

Accepted Answer

Yes — you have 14 days from delivery to return for a full refund, no questions asked. The product must be unused and in original packaging.

Question 11

Do you service the products you sell?

Accepted Answer

Yes — we offer in-house servicing for every model we sell. Spares (batteries, controllers, tyres) are kept in stock for the life of the product line.

Question 12

Are spare batteries available?

Accepted Answer

Yes. Genuine replacement batteries for every chair and scooter we sell are available from our accessories page. We never go end-of-life on a product without warning.

Question 13

Can I take my Eezychair on a plane?

Accepted Answer

Yes — all of our powered wheelchairs and scooters use airline-approved lithium batteries that meet IATA regulations. Most airlines accept them as checked mobility aids without extra charge. We provide an IATA compliance certificate with every order.

Question 14

Will it fit in the boot of my car?

Accepted Answer

All our folding chairs are designed to fit in a standard hatchback boot — many fit in a Mini or Fiat 500. Check the folded dimensions on each product page, or use our Help Me Choose tool.

Question 15

Is it OK in the rain?

Accepted Answer

Our chairs are rated for everyday use in light to moderate rain. We don't recommend riding through heavy downpours or submerging in puddles — the controllers and motors are weather-resistant, not waterproof.

Question 16

How do I know which model is right?

Accepted Answer

It depends on weight you can lift, how far you travel, where you ride (indoor/outdoor), and storage. Try our Help Me Choose quiz, or call 0208 050 4849 and we'll talk it through.

Question 17

What's the difference between carbon and aluminium frames?

Accepted Answer

Carbon fibre is roughly 30% lighter than aluminium and significantly stronger. It costs more but makes the chair easier to lift and carry. Aluminium chairs are still light by industry standards and a good value choice.

Question 18

Do you offer finance?

Accepted Answer

Yes — Klarna is available at checkout for orders over £100, splitting the cost into 3 interest-free instalments.

Frequently asked questions

Ordering & delivery

VAT relief

Warranty, returns & servicing

Travel & flying

Choosing the right product