Who qualifies for VAT relief?

VAT relief is available for qualifying UK personal or domestic purchases under HMRC rules. Complete the short declaration in the cart at checkout and we keep the record for HMRC.

How do I claim VAT relief at checkout?

Tick the VAT relief box in your cart and complete a short eligibility declaration. The 20% VAT is removed automatically — no paperwork or proof is needed up front and you do not have to wait for a refund.

Do I need to provide supporting proof?

No. HMRC operates on a self-declaration basis. You confirm your eligibility in the cart and we keep a record of your declaration for our VAT records.

VAT Relief made simple

Save 20%

Qualifying UK personal or domestic purchases can be made without paying the 20% VAT — applied automatically in your cart after the HMRC declaration.

Shop the Range Speak to an Expert

Do I qualify?

HMRC allows VAT relief on mobility equipment for personal or domestic use when the purchase meets its eligibility rules. Qualifying reasons include:

A long-term physical or mental impairment
A long-term condition recognised under HMRC guidance
A qualifying terminal condition under HMRC guidance
A qualifying purchase for personal or domestic use

Temporary conditions alone do not qualify under HMRC rules. The product must be for personal or domestic use by the eligible person.

How it works

1
Add to cart
Choose your product. Prices are shown including VAT by default.
2
Tick the VAT-relief box
In the cart you'll see a short HMRC-compliant declaration. Confirm your name, condition, and tick the box.
3
20% is removed instantly
The discount applies before checkout — no waiting, no refunds, no paperwork in the post.
4
We handle the rest
Your declaration is stored against your order in line with HMRC record-keeping requirements.

Still unsure?

Our team helps people apply VAT relief every day. If you're not sure whether your condition qualifies, give us a call — we'll talk you through it without obligation.

Call 0208 050 4849 Email the team